FREQUENTLY Asked Questions

If you are new to SPIRE, we recommend you arrive about 15 minutes before class to get set up on the equipment and acquainted with our studio. We ask that all class participants arrive at least 5 minutes prior to the start of class, as we will be giving spots away to wait-listed members.

Wear what makes you feel comfortable, but we recommend your favorite workout-friendly gear!

Bring a water but if you forget there are water bottles for purchase at the front desk. There is also a water bottle filling station at the studio. If you’re in the strength room, you’ll need tennis shoes to train in. Towels are provided to all clients.

When you arrive at the studio, check in with the front desk. The front desk team will help you check in for the session. If this is your first time training with us, the team can give you a tour of the studio, and help set up your bike with you.

Yes! In each of our classes, the difficulty is at your discretion. We strongly encourage you to take classes regularly to build a solid physical base and an intellectual understanding of each discipline.

We have a lot of different class options here at Spire. RIDE & RIDE + are 45 minutes. RIDE & RIDE + Express are 30 minutes. Power hours are 1 hour. Split 60 is 30 minutes in the spin room and 30 minutes in the strength room. TRX- Strength, TRX- Conditioning, and CREW- Strength are 45 minutes.

We don’t have a minimum age requirement, but all athletes under the age of 18 are required to have a parent or legal guardian sign a liability waiver prior to their first session.

When you purchase small ticket items at SPIRE (waters, energy drinks, shoe rentals) we place the charges on your account. You can review your account charges by logging into your account and clicking the “purchases” tab.

We have a lot of free street parking available. We always recommend coming early to make sure you have a nearby parking spot.

Traditional athletic shoes or cleated cycling shoes can be worn (SPD or LOOK KEO-style shoe cleats). If you are new to SPIRE, come in early to get an overview on how to set yourself up properly on the bike. Your first shoe rental is on the house.

You can rent cycling shoes at the front desk for $3 per use. We also sell TIEM and Shimano Cycling shoes with cleats and installation. If you’re interested in purchasing a pair - let the front desk know!

In order to provide the greatest access to classes for our clients and in the interest of fairness, we enforce a strict cancelation policy. By accepting these Terms and Conditions, You acknowledge that you have read and understand the Our Cancelation Policy.**Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before your scheduled morning classes (any class with a start time before 11:59 AM) OR 4 hours before your scheduled evening classes (any class with a start time after 11:59 AM)**  If you have an unlimited package and you late cancel or no show, you will be charged a the associated fee ($12.00 for late cancel and $22.00 for no show).

If you have a class package with us and you late cancel or no show, you will lose the class.

- *CLASSPASS OR GYMPASS CLIENTS please refer to your party’s cancellation policy. You will **not** be charged by SPIRE Fitness

There are several ways you can late cancel. The easiest and most effective way is to cancel your reservation online.

1.         Login to your MINDBODY account on our SPIRE Fitness application or website and press “Unreserve”

2.         Email us at hello@spire-fitness.com

3.    Call SPIRE Fitness and have us cancel the class for you. (414) 219-9118

When canceling your classes please confirm your cancellation has been processed. If you are signed up for email reminders and notifications, you will receive an email confirming your cancellation. If you have not received an email, call or email the studio to confirm.

We ask that you call the studio to let us know that you are on the way. The front desk will hold your reservation. If you do not call to let us know you are on your way, in fairness to our riders, bikes will be released five minutes before class begins. However, five-minutes after the class has started you will not be allowed to enter the studio.  This is both for your safety and the enjoyment and focus of other riders. First-time riders/rowers will not be allowed to join class after class has begun.

If your preferred class time is completely booked, we highly recommend placing yourself on the waitlist. As spots open up, they are assigned to waitlisted clients in the order in which they registered. Please purchase a class or package before signing up on the waitlist. The class will be returned to your account for future use if you are not added into class. We do not provide refunds for SPIRE Fitness class purchases.If a spot becomes available, you will receive notification from SPIRE Fitness via email confirming your automatic enrollment (note:  please check your SPIRE account to be sure your email address is correct). You also have the option to enroll in text message reminders. Ask the front desk for more information.If you are no longer interested in a class for which you are on the waitlist, please remove yourself from the waitlist (online or by emailing the studio at reservations@spire-fitness.com) to avoid a late cancellation charge of $12 or losing your credit.Class reservations cannot be interchanged. If you are scheduled for one class and receive a spot from a waitlisted class, please cancel one of them at least 4 hours prior to the class start time for evening classes and 10 hours prior to the class start time for morning classes to avoid being double charged.Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Your account will be charged upon confirmation of a spot in class.You will be charged a $22 no show fee for holding a waitlist spot should you receive one and not show up for class. Please note the waitlist is no longer applicable 4 hours prior to the class start of evening classes and 10 hours prior to the class start of morning classes. Keep checking our website for last minute openings. Class availability can be viewed online.

Please email us at hello@spire-fitness.com ten days prior to your next billing date if you would like to terminate your contract. Please note termination fees will apply for early terminations.

You can update your billing information in a matter of seconds. Here's all you need to do:

1. Go (here).

2. Log in.

3. Click the "My Info" Tab.

4. The middle column will say "billing information."

5. Edit your billing information and add your credit card information.

6. Save your information.

We allow clients to freeze their monthly contracts for a minimum of four weeks and a maximum of three months. Accounts can only be frozen with pricing options that have recurring monthly payments (3-month contracts, 6-month contracts, or 12-month contracts). There is a $40.00 fee associated with freezing your account.

If you would like to freeze your account please email us at hello@spire-fitness.com with the following items.

1. The reason you need your account frozen.

2. Start date for freeze.

3. Approval to charge your credit card the $40.00 freeze fee.

4. End date of freeze.

Accounts will be frozen and access to classes will be restricted during your membership freeze.

Yes. We do allow class package sharing for family members. We do not allow the sharing of monthly unlimited memberships. If you would like to share you class package with another person, please email us at hello@spire-fitness.com or ask for assistance at the front desk

If your employer offers a flexible spending account (FSA) or Health Savings Accounts (HSA), your Spire membership may be eligible for reimbursement via those pre-tax funds.

Both FSA and HSA plans cover “qualifying healthcare expenses”, including eligible medical, dental, and vision expenses for yourself, your spouse, and eligible dependents. Many policies allow you to use those pre-tax funds to purchase fitness services under certain circumstances.
If you exercise to prevent or treat a (long list of) medical conditions (like depression, anxiety, chronic fatigue, insomnia, obesity, infertility, diabetes, heart disease and more), you may be able to use your pre-tax HSA/FSA funds for Spire.

To do so, you’ll need a Letter of Medical Necessity from a licensed provider to confirm that your expense qualifies as a medical expense. There are a few ways to determine if you are eligible and receive that letter if so:

1. Talk with your doctor. If you qualify, your doctor will need to provide you with a Letter of Medical Necessity.

Once you receive this letter, you can submit for reimbursement for subsequent membership charges via your HSA/FSA administrator. If you are unsure who your HSA/FSA administrator is, consult your employer’s HR department. Most HSA/FSA online platforms will have a dedicated section for reimbursements or claims. Navigate to this section, submit your claim, and await confirmation. Once confirmed, you can repeat this process each billing cycle moving forward. A letter of medical necessity is valid for one year from the date of signature.

2. Use an online service. There are services like TrueMed that streamline the process for users to make it as seamless as possible for a one-time fee of $15-$30. These services partner with a network of medical practitioners who can issue Letters of Medical Necessity to eligible candidates and facilitate consultations online. Please click either of the above links to find the service best for you.

We hope this helps! Feel free to reach out to hello@spire-fitness.com with any questions.

Yes! Email us at hello@spire-fitness.com to learn more about private events or group bookings.