If you are new to SPIRE, we recommend you arrive about 15 minutes before class to get set up on the equipment and acquainted with our studio. We ask that all class participants arrive at least 5 minutes prior to the start of class, as we will be giving spots away to wait-listed members.

WEAR WHAT MAKES YOU FEEL COMFORTABLE, BUT WE RECOMMEND YOUR FAVORITE WORKOUT-FRIENDLY GEAR!

Traditional athletic shoes or cleated cycling shoes can be worn (SPD or LOOK KEO-style shoe cleats). If you are new to SPIRE, come in early to get an overview on how to set yourself up properly on the bike. Your first shoe rental is on the house.

You can rent cycling shoes at the front desk for $2 per use. We also sell TEIM and Shimano Cycling shoes with cleats and installation for $150. Shoes typically take 5-7 business days to receive.

When you purchase small ticket items at SPIRE (waters, energy drinks, shoe rentals) we place the charges on your account. Weekly we review these charges and charge the card on file for these items collectively. You can review your account charges by logging into your account and clicking the “purchases” tab.

In order to provide the greatest access to classes for our clients and in the interest of fairness, we enforce a strict cancelation policy. By accepting these Terms and Conditions, You acknowledge that you have read and understand the Our Cancelation Policy.**Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before your scheduled morning classes (any class with a start time before 11:59 AM) OR 4 hours before your scheduled evening classes (any class with a start time after 11:59 AM)**  If you have an unlimited package and you late cancel or no show, you will be charged a the associated fee ($12.00 for late cancel and $22.00 for no show).

If you have a class package with us and you late cancel or no show, you will lose the class.

- *CLASSPASS OR GYMPASS CLIENTS please refer to your party’s cancellation policy. You will **not** be charged by SPIRE Fitness

There are several ways you can late cancel. The easiest and most effective way is to cancel your reservation online.

1.         Login to your MINDBODY account on our SPIRE Fitness application or website and press “Unreserve”

2.         Email us at reservations@spire-fitness.com

3.    Call SPIRE Fitness and have us cancel the class for you. (414) 219-9118

When canceling your classes please confirm your cancellation has been processed. If you are signed up for email reminders and notifications, you will receive an email confirming your cancellation. If you have not received an email, call or email the studio to confirm.

We ask that you call the studio to let us know that you are on the way. The front desk will hold your reservation. If you do not call to let us know you are on your way, in fairness to our riders, bikes will be released five minutes before class begins. However, five-minutes after the class has started you will not be allowed to enter the studio.  This is both for your safety and the enjoyment and focus of other riders. First-time riders/rowers will not be allowed to join class after class has begun.

If your preferred class time is completely booked, we highly recommend placing yourself on the waitlist. As spots open up, they are assigned to waitlisted clients in the order in which they registered. Please purchase a class or package before signing up on the waitlist. The class will be returned to your account for future use if you are not added into class. We do not provide refunds for SPIRE Fitness class purchases.If a spot becomes available, you will receive notification from SPIRE Fitness via email confirming your automatic enrollment (note:  please check your SPIRE account to be sure your email address is correct). You also have the option to enroll in text message reminders. Ask the front desk for more information.If you are no longer interested in a class for which you are on the waitlist, please remove yourself from the waitlist (online or by emailing the studio at reservations@spire-fitness.com) to avoid a late cancellation charge of $12 or losing your credit.Class reservations cannot be interchanged. If you are scheduled for one class and receive a spot from a waitlisted class, please cancel one of them at least 4 hours prior to the class start time for evening classes and 10 hours prior to the class start time for morning classes to avoid being double charged.Walk-ins are welcome. Should any last-minute spots open up prior to the start of class, we will gladly offer them to any walk-ins. Your account will be charged upon confirmation of a spot in class.You will be charged a $22 no show fee for holding a waitlist spot should you receive one and not show up for class. Please note the waitlist is no longer applicable 4 hours prior to the class start of evening classes and 10 hours prior to the class start of morning classes. Keep checking our website for last minute openings. Class availability can be viewed online.

Please email us at hello@spire-fitness.com seven days prior to your next billing date if you would like to terminate your contract. Please note termination fees will apply for early terminations.

Yes! In each of our classes, the difficulty is at your discretion. We strongly encourage you to take classes regularly to build a solid physical base and an intellectual understanding of each discipline.

For the SPIRE RIDE indoor cycling workout, you have control over the resistance knob on your bike. Only you can adjust it. Our instructors will inSPIRE you to push yourself in class. Ultimately you choose your resistance and how hard you want to push yourself that day. Our bikes are equipped with an advanced console that will measure your watts, speed, distance, RPM, heart rate and more. That information will be for you to see only so you can monitor your workout. If you want to go all out, the good news is that you are on an indoor bike and won't have to walk home!

For the SPIRE CREW indoor rowing workout, our water-based rower uses a unique WaterFlywheel which mimics the dynamic resistance of a boat gliding across the water. This provides a smooth pull and a soothing, wave-like sound. Just like rowing on water, resistance increases as your speed and intensity increases. Our rowers are equipped with a monitor that will measure your watts, speed, stroke rate, total distance and more. That information will be for you to see only so you can monitor your workout. You choose your own pace and enjoy the power of water, all without getting wet!

Our "Team Crew" and "TRX + Rip" classes are not recommended for new clients. We offer and TRX + Rip Intro classes ([see schedule here](https://spire-fitness.squarespace.com/intro-classes-schedule)) and encourage clients to take 3+ SPIRE Crew classes before jumping into a Team Crew Class for the best experience.

You can update your billing information in a matter of seconds. Here's all you need to do:

1. Go (here).

2. Log in.

3. Click the "My Info" Tab.

4. The middle column will say "billing information."

5. Edit your billing information and add your credit card information.

6. Save your information.

We allow clients to freeze their monthly contracts due to vacations, injury, illness or other personal commitments for a minimum of four weeks and a maximum of three months. Accounts can only be frozen with pricing options that have recurring monthly payments (3-month contracts, 6-month contracts, or 12-month contracts). There is a $40.00 fee associated with freezing your account.

If you would like to freeze your account please email us at hello@spire-fitness.com with the following items.

1. The reason you need your account frozen.

2. Start date for freeze.

3. Approval to charge your credit card the $40.00 freeze fee.

4. End date of freeze.

Accounts will be frozen and access to classes will be restricted during your membership freeze.

Yes. We do allow class package sharing for family members. We do not allow the sharing of monthly unlimited memberships. If you would like to share you class package with another person, please email us at hello@spire-fitness.com or ask for assistance at the front desk